SASSA Status Check Failed Step-by-Step Guide
SASSA Status Check Failed Step-by-Step Guide? Does your SASSA status check show “Failed” or “Identity Verification Failed”? However, you don’t understand what it means or how to proceed. The same message may have been sent to you by SASSA through SMS. If SASSA is unable to verify your identity, your SRD R350 grant will not be approved.
This can delay much needed grant money, which is understandable. Don’t worry, SASSA provides solutions for these scenarios. SASSA status checks may fail as a result of typos, incorrect information, incomplete applications, or technical errors on the SASSA server.
In order to get your grant approved, I will outline a step-by-step process to identify the reasons for your status failure.
Also Read About: 4 Easy Ways to Recover Your SASSA Reference Number
SASSA Status Check Failed: Reasons & Solutions
There are three possible reasons for the SASSA Status Check failure, as I explained above. To approve your SASSA SRD grant, you need to identify the main reasons and then follow the solution steps accordingly.
1. Identity Verification Failed
One of the most common reasons for your status to fail is “identity verification failed”. You may have provided incorrect information or made a typo.
Depending on the type of grant, SASSA asks for your name, ID number, phone number, and some other documents. SASSA verifies your personal information against the DHA database and some other government and bank databases after receiving this information.
Please let us know if you make a mistake entering correct information, such as entering an incorrect ID card number. As a result, SASSA will be unable to verify your identity.
Solution
There is a simple solution to the failed ID verification problem. Follow the steps below to update your SASSA application:
- The SASSA Web Portal can be accessed here.
- Please provide your SASSA application number and phone number.
- Click on “Send SMS”. You will receive an OTP on your registered phone number.
- Make sure the OTP is valid.
- All the information you submitted to SASSA, such as your ID, phone number, and banking details, will now appear on the screen. Check all the information for errors and fix them.
- The information needs to be re-entered.
- A screening questionnaire will also be included now. Submit your application details again after completing the responses.
I think that’s it! As soon as SASSA reviews your updated application information, your application will be approved. It is important to keep in mind that SASSA reviews your application every month before approving it, so you may have to wait up to 30 days.
2. Incomplete Application
Incomplete applications can also cause the SASSA Status Check to fail. It is possible that you did not complete the application form when you submitted your application, which resulted in your application status failing.
Solution
You need to follow the same solution that I described above if your SASSA Status Check failed because of an incomplete application. To resolve your incomplete application issue, please follow the steps above. Before updating your application, you must review all the information.
Also Read About: SASSA R350 Status Check With Moya App
3. Technical Error
Alternatively SASSA Status Check, the SASSA website may have a technical error. Either there is a problem with the server, or SASSA is performing scheduled maintenance on the site. It may show that the status check failed due to an error in the results.
Solution
By logging into the SASSA Portal, you can verify your application details. Once you have verified that your details are correct, wait for 6 to 12 hours and check your application status again.
Any server error will be resolved automatically after a few hours if it is due to server error. Otherwise, if the status still shows failure, you will need to file an appeal with SASSA for reconsideration. Below is a brief description of how to appeal.
Why is SASSA Status Failed if my application details are correct?
As long as your application details are correct and you have confirmed that your status check failed is not caused by a technical glitch or server error. In this case, SASSA may reject your application. You can appeal for reconsideration of your application by following these steps:
- For more information, visit the Official SRD Website.
- Please enter your 13-digit ID Card number and phone number.
- Verify the OTP by clicking the “send pin” button.
- Please provide all your correct details and attach the reference document.
- Please submit the form.
It’s that simple to appeal your SRD R350 grant. If you are rejected, you have 30 days to file an appeal. SASSA will not consider your reconsideration application after this period.
For a detailed explanation of the SASSA appeal process, visit SASSA Appeal.
Reconsideration Appeal: What to do next?
SASSA will make a decision within 60 days of receiving the appeal for review. Depending on the complexity and number of requests, processing time varies.
It is your responsibility to track your SASSA Status Check. SASSA will notify you once it has made a decision. If your grant money is approved, it will be available from the next payment cycle. You will receive a written explanation of why your grant application was rejected if it is rejected again.
To avoid any delays on your part, please keep checking your spam and junk folders for SASSA emails.
If I don’t receive an update from SASSA after 90 days, what should I do?
It has been more than 60 days since you received an update on the status of your application. Alternatively, you can contact SASSA on their toll-free number at 0800 60 10 11 or visit your nearest SASSA office for an update on your application.
Also Read About: SASSA Social Grant Types in South Africa
Conclusion
In this guide, we’ve covered all the steps you need to take if the SASSA Status Check fails. Now you can identify the reason for your grant status failure, whether it’s identity verification, spelling mistakes, incomplete applications or technical issues.
You should always double check before updating your SASSA application information or submitting an appeal to avoid further delays. Keep track of the status of your application by checking it regularly.
If you are still stuck, feel free to contact SASSA. If you are patient, you will receive your grant soon!
